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University of Maryland, College Park Policies and Procedures Concerning Telephone System Usage

Consolidated USM and UMD Policies and Procedures




  1. Policy

    The Campus telephone system provides service for conducting University of Maryland at College Park hereinafter "University" business. Personal calls of a non-emergency nature should be charged to home telephones or made from public telephones located on Campus. No third party calls may be charged to a University telephone number nor will collect calls be accepted by the University. Calls to 900, 976 or any other "pay" numbers are prohibited and the caller shall be subject to disciplinary action. Abusive or inappropriate use of the telephone system shall result in disciplinary action. Individual users are responsible for any damage to the telephone system or equipment caused as a result of inappropriate use. The University is charged for each local, long distance and directory assistance call dialed, therefore, discretion is encouraged when using telephone services.

  2. General Operation of the Telephone System

    The Department of Communication Services is responsible for the telephone system, and is available to answer any questions and offer instruction concerning the use of the telephone system and equipment.

  3. Telephone System Records

    A record of all calls made from on-campus telephones at UMCP indicating the number called and the number and location of origin is kept by Telecommunication Services. A summary of the record of local calls and details of long distance calls is sent to each department for review and verification each month. All records of telephone system usage are the property of the University of Maryland at College Park. Such records shall be provided to the appropriate authorities, including the police, when there is suspicion of wrong doing. Records shall also be provided upon request in personnel actions to appropriate University officials. Campus telephone operators and Communication Services employees have the authority, when directed to do so by the Director of Communications Services, to work with the police in obtaining information concerning malicious or threatening calls. The on-campus location and phone number of calls placed may be provided as part of such an investigation.

  4. Emergency "Barge In"

    Campus telephone operators have the authority to barge into a telephone line in cases where a caller reports an emergency to determine whether the line is in operation. The decision to do so is within the discretion of the operator.

  5. Telephone Number Information Services

    Campus telephone numbers may be obtained in the Faculty/Staff Telephone Directory. For additional information, the Campus Telephone Operator may be consulted. Home telephone numbers and message services shall not be provided by the Telephone Operator, nor shall operators place off-campus calls for campus callers.

  6. Conference Calls

    Conference calls with more than three people located off- campus need operator assistance. This service may be provided by campus operators or through the telephone company operator. There is a charge for this service. When the service is provided by telephone company operators it must be billed to a telephone credit card. University telephone credit cards are available upon request from the Department of Communication Services. Conference calls for official University business may be reimbursed by the department.

  7. Voice Mail

    The voice mail system is to be used for legitimate purposes only. University employees should use the service for official University business. Resident students may use the system for personal messages, but there should be no abusive messages, and no use which would damage or hinder the functioning of the system. Any abuse of the Voice Mail System shall result in disciplinary action and reimbursement to the University for any damage caused to the system.