TWI Survey & Results 2019

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Since 2016, the University of Maryland has partnered with Gallup to administer the Thriving Workplace survey to assess faculty and staff perceptions of their work experience at UMD. The results of the 2019 survey demonstrate that the university continues to move the needle forward: over two-thirds of the metrics that gauge engagement and inclusiveness saw meaningful increases since 2016, advancing the critical characteristics of a great place to work: trust, empowerment, professional development, recognition, and growth.

The big takeaway? Persistence pays off. Individuals and teams who took advantage of the tools and resources provided by the Thriving Workplace Initiative had higher engagement levels in 2019. In addition, units that reviewed and acted on their 2017 results saw higher overall levels of engagement and inclusiveness. Here is a bird’s eye view of the 2019 results:



The 2019 Thriving Workplace survey was administered online and by paper (in seven languages) in early April 2019. Over 6,500 faculty and staff took this year’s survey. The survey items included one that rated overall satisfaction, 12 on engagement, 4 that examined inclusiveness, 6 that gauged organizational culture and change, and 3 that asked specifically about acting on 2017 survey results.



Engagement and inclusivity measures are up from 2016

Survey results saw an increase in both engagement and inclusivity metrics from 2016 to 2019, with all divisions seeing a higher percentage of engaged employees. However, there was a slight decline in the inclusivity mean from 2017 to 2019.

Eleven of sixteen thriving metrics saw meaningful increases in 2019

Gallup defines meaningful change as a .10 increase in results from previous surveys. The 2019 survey results saw meaningful increases in 11 of 16 metrics from 2016. The metric, “Someone at work seems to care about me as a person” continues to be the highest scoring engagement metric at the University of Maryland.



Individuals who accessed TWI programming had higher levels of engagement

According to extensive research conducted by Gallup, it takes four actively engaged employees to consistently counteract the effect of one disengaged employee. Gallup calls this the “tipping point,” and it is the best predictor of an engaged workplace. UMD’s 2019 survey results found that individuals who had participated in a Thriving Workplace Initiative program since the 2017 survey took a solid lead over UMD overall in achieving this critical benchmark. Of the 800+ individuals who participated in a TWI signature program, those who took both the 2016 and 2019 survey saw a 13% increase in engagement since 2016, compared to 7% overall.

Acting on results increases levels of employee engagement

Results from the 2017 survey showed individuals who acted on their previous survey results achieved higher levels of engagement. That trend continued in 2019; supervisors who take the time to access, interpret, and discuss their results with their team—then devise an action plan around them—consistently see improvement in engagement at a workgroup level.



Get your results: Results from the 2019 Thriving Workplace Survey are available now for individual units through the Gallup Online portal. Ask your supervisor to share your team’s results.

Take action: Talk about your results with your group and decide what actions you want to take to create and sustain your thriving workplace.

Ask for help: Need help devising a game plan? Contact the Thriving Workplace team to help chart meaningful next steps.     

More programming, more momentum, more thriving: 

The Thriving Workplace Initiative is here to support your efforts to make the university a great place to work, including the development of new programs and expansion of existing ones. Learn more about what we offer here.  



UMD Overall Report

This report shows the results for the whole campus; reports for individual units and workgroups are available to supervisors through Gallup Online. Contact your supervisor to see your unit’s results.