Office of the President

Conflict Resolvers Network

Welcome to the Conflict Resolvers Network (CRN) at the University of Maryland. The people and programs listed here are a consortium of advisors, counselors, and mediators on campus who are available to assist with resolving conflict for faculty, staff, and students. This guide is designed to assist you in selecting the right program or person for your situation. However, any of these individuals will be glad to direct you to the most appropriate resource.

Members of the CRN have been asked for help or advice on a large number of topics, and new ones continually come to our attention. Listed below is a partial list of the issues we have addressed. We encourage you to contact one of us, even if you do not see your particular issue listed below, as we will be glad to refer you to the most appropriate resource:

  • working relations among faculty, staff, and students
  • work conditions/workload
  • violations of law
  • threats of violence
  • sexual harassment
  • pay and benefits
  • personal issues
  • medical/health concerns
  • discrimination
  • disciplinary actions
  • financial emergencies
  • leave
  • ethical issues
  • academic advising concerns
  • tenure and promotion
  • retirement
  • termination of contract

Go to the Faculty Ombuds Officer page

Negotiates and mediates grievances or concerns of faculty members.

Karen M. O'Brien, Ph.D.
4205 John S. Toll Physics Building
College Park, MD 20742

Go to the Staff Ombuds Office page

Mediates work-related issues for all staff employees and provides confidential consultation.

Mashanda Mosley
4205 John S. Toll Physics Building
College Park, MD 20742

Go to the Graduate Student Ombudsperson's page on the Graduate School website

Seeks to secure timely and fair outcomes for graduate student concerns related to their campus experience. Provides confidential consultation and will mediate disputes when requested.

Mark A. Shayman, Ph.D.
2100A Lee Building

Go to the Undergraduate Student Ombuds Office website

Provides information on university policies and procedures, makes referrals to appropriate campus colleagues who may be helpful with resolving issues, and sometimes facilitates the resolutions of problems.

Lisa Kiely, Ph.D.
2110 Marie Mount Hall

Office of Civil Rights and Sexual Misconduct

Responsible for receiving and responding to all complaints involving sexual misconduct and discrimination as defined by the University Sexual Misconduct Policy and Non-Discrimination Policies.

Angela Nastase, JD (she/her)
Director and Title IX Coordinator
3101 Susquehanna Hall
4200 Lehigh Road
College Park, MD 20742-5031

Staff Relations Office

Advises and assists in personnel matters for staff employees, including policy explanation and application, disciplinary and dismissal actions, lay-offs, probation, PRD, Family Medical Leave, and grievances.

Rashel Byrd

3110 Chesapeake Building

Faculty and Staff Assistance Program

Provides assessment, referral, and counseling services to all faculty and staff and their family members for personal and/or job-related concerns. Advise and provide consultation and coaching to supervisors and administrators around individual or departmental issues.

Tonya C Phillips PhD, LCSW-C, LCADC
FSAP Program Manager

Room 102A
3983 Campus Drive (Health Center)
301 314-8170

Go to the Center for Leadership and Organizational Change website

CLOC provides customized consulting and leadership coaching, enabling departments and groups to effectively achieve their organizational goals. We partner with clients to develop an approach tailored to the departmental context and to the specific needs of participants.

Adrienne Hamcke Wicker, Ph.D.

0102 Seneca Building

Office of Faculty Affairs

Supports all faculty and the Provost in the areas of promotion, recognition, development, policies, procedures, and reporting.

John Bertot
2117B Main Administration Building

Bias Incident Support Services (BISS) Representative

Provides trauma-informed support for those impacted by identity-based trauma. Empowers individuals to utilize resources that assist with their healing.

Brian Medina (ze/hir/hirs)
Program Manager, BISS
Susquehanna Hall - 3123B

Diversity Training & Education

DTE provides diversity training and education for the campus at large. We exist to advise, consult and address diversity concerns and issues through training and learning opportunities.

Tait D. Brooks
Director, Diversity Training & Education

2417 Marie Mount Hall

Dean of Students for Division of Student Affairs

The Dean of Students Office supports students by providing care, advocacy, and education through student-centered resources, services, and partnerships that support academic success and personal wellness.

Andrea J. Goodwin, Ph.D.
Assistant Vice President and Dean of Students

2130 Clarence Mitchell Building
College Park, MD