Conflict Resolvers Network
Welcome to the Conflict Resolvers Network (CRN) at the University of Maryland. The people and programs listed here are a consortium of advisors, counselors, and mediators on campus who are available to assist with resolving conflict for faculty, staff, and students. This guide is designed to assist you in selecting the right program or person for your situation. However, any of these individuals will be glad to direct you to the most appropriate resource.
Members of the CRN have been asked for help or advice on a large number of topics, and new ones continually come to our attention. Listed below is a partial list of the issues we have addressed. We encourage you to contact one of us, even if you do not see your particular issue listed below, as we will be glad to refer you to the most appropriate resource:
- working relations among faculty, staff, and students
- work conditions/workload
- violations of law
- threats of violence
- sexual harassment
- pay and benefits
- personal issues
- medical/health concerns
- discrimination
- disciplinary actions
- financial emergencies
- leave
- ethical issues
- academic advising concerns
- tenure and promotion
- retirement
- termination of contract
Go to the Faculty Ombuds Officer page
Negotiates and mediates grievances or concerns of faculty members.
Karen M. O'Brien, Ph.D.
kmobrien@umd.edu
4205 John S. Toll Physics Building
College Park, MD 20742
301-405-5812
Go to the Staff Ombuds Office page
Mediates work-related issues for all staff employees and provides confidential consultation.
Mashanda Mosley
mymosley@umd.edu
4205 John S. Toll Physics Building
College Park, MD 20742
301-405-0805
Go to the Graduate Student Ombudsperson's page on the Graduate School website
Seeks to secure timely and fair outcomes for graduate student concerns related to their campus experience. Provides confidential consultation and will mediate disputes when requested.
Mark A. Shayman, Ph.D.
shayman@umd.edu
2100A Lee Building
301-405-3132
Go to the Undergraduate Student Ombuds Office website
Provides information on university policies and procedures, makes referrals to appropriate campus colleagues who may be helpful with resolving issues, and sometimes facilitates the resolutions of problems.
Lisa Kiely, Ph.D.
lkiely@umd.edu
2110 Marie Mount Hall
301-405-0966
Office of Civil Rights and Sexual Misconduct
Responsible for receiving and responding to all complaints involving sexual misconduct and discrimination as defined by the University Sexual Misconduct Policy and Non-Discrimination Policies.
Angela Nastase, JD (she/her)
Director and Title IX Coordinator
anastase@umd.edu
3101 Susquehanna Hall
4200 Lehigh Road
College Park, MD 20742-5031
301-405-1701
Advises and assists in personnel matters for staff employees, including policy explanation and application, disciplinary and dismissal actions, lay-offs, probation, PRD, Family Medical Leave, and grievances.
Rashel Byrd
rbyrd12@umd.edu
3110 Chesapeake Building
301-314-0216
Faculty and Staff Assistance Program
Provides assessment, referral, and counseling services to all faculty and staff and their family members for personal and/or job-related concerns. Advise and provide consultation and coaching to supervisors and administrators around individual or departmental issues.
Tonya C Phillips PhD, LCSW-C, LCADC
FSAP Program Manager
tphilli6@umd.edu
Room 102A
3983 Campus Drive (Health Center)
301 314-8170
Go to the Center for Leadership and Organizational Change website
CLOC provides customized consulting and leadership coaching, enabling departments and groups to effectively achieve their organizational goals. We partner with clients to develop an approach tailored to the departmental context and to the specific needs of participants.
Adrienne Hamcke Wicker, Ph.D.
ahamcke@umd.edu
0102 Seneca Building
301-405-7584
Supports all faculty and the Provost in the areas of promotion, recognition, development, policies, procedures, and reporting.
John Bertot
jbertot@umd.edu
2117B Main Administration Building
301-405-4252
Bias Incident Support Services (BISS) Representative
Provides trauma-informed support for those impacted by identity-based trauma. Empowers individuals to utilize resources that assist with their healing.
b.a. medina (ze/hir/hirs)
Director, BISS
bamedina@umd.edu
2417 Marie Mount Hall
Dean of Students for Division of Student Affairs
The Dean of Students Office supports students by providing care, advocacy, and education through student-centered resources, services, and partnerships that support academic success and personal wellness.
Andrea J. Goodwin, Ph.D.
Assistant Vice President and Dean of Students
agoodwin@umd.edu
2130 Clarence Mitchell Building
College Park, MD
301-405-8507